FAQ: General

Where can I find your products?

Our goat milk yogurt and kefir are sold nationwide in natural, specialty and conventional food stores. Please visit our store locator to find our products at a store near you. If you can't find a store in your area that carries our products, we encourage you to let us know by sending an email to contact@redwoodhill.com so we can follow up with them. In addition, we recommend talking directly with the dairy buyer at your store and putting in a request, using our request form. If a store is not able to place the products on their shelves, it is oftentimes possible to special order a whole case and receive a case discount from the retailer.

Do you ship directly to consumers?

We do not ship directly to consumers. Transporting and distributing our products is a delicate process, and we’ve found that direct shipping can be too rough on the product and compromise its integrity. Please visit our store locator to find our products at a store near you.

Can I visit your farm or creamery?

The original Redwood Hill Farm, just down the road from our creamery, offers intimate, hands-on educational tours of its Certified Humane® goat dairy in Sebastopol, CA. At the farm tours, you’ll get to meet the goats and learn how to milk, brush, or feed them. In addition, you’ll learn about the many other crops and animals that thrive on this biodiverse farm, including chickens, bees, Gravenstein apples, hops, and olives. Visit redwoodhillfarm.org for details and to reserve your spot. We are a working creamery and cannot offer tours at all times for the general public. However, if you are one of our partners, customers in the trade, or from the media and would like to inquire about a personal, educational tour for yourself or staff, please contact us for details. To learn about other farm tours and agricultural activities that happen year-round in Sonoma County, visit FarmTrails.org.

What materials do you use for your packaging?

We design all of our packaging with food safety, product integrity, and sustainability in mind. To find out where you can recycle our packaging, visit www.earth911.org. Simply enter your zip code and the type of material you want to recycle. We also encourage you to reuse your containers for art projects, food storage, or to start plants for the garden. Here are the specific types packaging we use:  
    • Yogurt Containers:  Our yogurt containers and lids are made with #5 food-grade plastic. We chose the lighter weight #5 plastic in order to minimize the environmental impact of our packaging. The containers are BPA, BPS, phthalate and PVC free and don’t contain chloride that releases dioxins when heated. Underneath the lid, the cups are protected with an aluminum foil seal that is thinly coated in plastic, in order to prevent the product from coming into contact with the aluminum. This type of mixed-material seal is typically not recyclable, but we recommend checking with your local recycling facility to make sure.
    • Kefir Containers: Our kefir containers and lids are made with #2 food-grade plastic. They are BPA, BPS, phthalate and PVC free, and don’t contain chloride that releases dioxins when heated.

Are your products kosher?

Our products are kosher certified for year-round use, exclusive of Passover, by the Orthodox Rabbinic Certifiers of San Francisco. We undergo annual inspections of our facility in order to maintain kosher certification.

Do you ship your products to Canada?

We often hear from people in Canada who request our goat milk dairy products. Unfortunately, we are not able to export or ship to Canada, due to their strict quotas on dairy products.